RCIPS focuses on customer service

| 04/03/2019 | 0 Comments
CNS Local Life
The first 2019 recruit class at customer-service workshop (CLICK TO ENLARGE)

(CNS Local Life): The Royal Cayman Islands Police Service is partnering with the Portfolio of the Civil Service to provide learning and development opportunities to its officers and civilian staff in customer service, leadership and management. This initiative reflects police “commitment to the wider civil service vision of becoming world class, and to the mission of improving the lives of those it serves”, stated an RCIPS press release.

The RCIPS said providing excellent customer service is an objective for all staff in the organisation, not just officers on the front line, and everyone will be required to participate in workshops that will be offered several times over the year, until all RCIPS employees have completed the training.

“It is a known fact that providing outstanding customer service during police interactions with the public builds trust and confidence in the police overall,” said Police Commissioner Derek Byrne in the press release. “It also aids in the prevention, detection and reporting of crime, and in turn enables the more effective deployment of what are limited police resources.

“Therefore, providing good customer service must become an integral part of what we do as a police service, and I have made it one of the top priorities for the RCIPS.”

One group has already participated in the customer-service workshop; the first 2019 recruit class took part in a session Wednesday, 27 February, as part of their initial training. Going forward, customer-service training will form part of the curriculum of the training course for all new recruits, the RCIPS said.

As part of these overall customer-service improvement efforts, the RCIPS will also be locating “Happy or Not” kiosks in the George Town and Bodden Town police stations to obtain regular feedback from members of the public who visit either station, and to chart progress on the quality/professionalism of service delivered.

The POCS will also be assisting the RCIPS in strengthening the leadership and management skills of its staff, which are critical to the effectiveness and efficiency of the overall police service, stated the press release.

The acquisition of a Leadership and Management Certificate has been established as a new requirement for all future promotions within the RCIPS to management positions. This certificate is an internationally recognised qualification awarded by the Institute of Leadership and Management. The POCS will this month begin workshops to obtain this certificate for RCIPS employees and other interested members of the wider civil service.

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Category: Civil Service, Police

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