Ask Auntie, CNS Local Life, Caymanian statusWhile I realise a hospital’s first priority is to treat patients, and I give high marks to the quality of care at George Town Hospital, I nevertheless feel compelled to complain about what passes as food there. Getting a good meal can go a long way to lifting a patient’s spirits, something that the folks at Health City clearly understand.

 I’m not asking George Town to hire gourmet cooks but there certainly is lots of room for improvement. Why can’t the administration make the effort to serve at least halfway decent food?


Auntie’s answer: I have heard this complaint before and have visited patients in George Town who were unhappy with the food, to say the least. I contacted the Health Services Authority (HSA) to see if they are taking steps to improve the situation.

The HSA sent a statement (see below) explaining under what guidelines the meals are prepared, which includes considering each patient’s dietary needs and restrictions “based on the medical, religious or other ethnic requirements of our varied patient population”.

It was also explained that a team of health practitioners – dietitian, nutritionist, physicians, nurses and food service staff – plan menus “designed specifically to support our patients’ health, quality of life, and recovery process during their hospitalization”.

This team also meets regularly to review the menu options. The HSA said that over the years the hospital’s Dietary Services Department has made “significant adjustments to menu options to improve variety and ensure healthier content”.

The authority emphasised it values the feedback of patients and families.

I am glad to hear that the HSA, as it says, “continuously evaluates all its services”. However, despite those efforts, I have never come upon anyone who has praised the food.

I agree with the reader’s point that the medical services the hospital provides are of a very high quality. And I appreciate that the kitchen staff – who are pleasant and helpful — offer two choices for each meal, with options for soup and sandwiches if the patient doesn’t want what’s on the menu.

But while the hospital’s team may be applying the same high standard to the nutritional quality of the food it prepares, I would like to see that translate into meals that are tastier and more attractive than what is offered now.

If anyone wants to share their experience with the food at the hospital, please feel free to add a comment.

Full statement from HSA: The Health Services Authority’s patient menu selection is an extension of our commitment to providing excellence in patient care.

Patient satisfaction with meals is very important to our team. All patient meals are prepared using strict guidelines to meet the unique dietary needs of every patient and the dietary restrictions prescribed by our physicians based on the medical, religious or other ethnic requirements of our varied patient population. As a result, the planning of meals for patients is coordinated by a diverse and specialized team of health practitioners including dietitian, nutritionist, physicians, nurses, food service staff who collectively plan menus designed specifically to support our patients’ health, quality of life, and recovery process during their hospitalization.

The specialized team meets regularly to review the menu options and make adjustments as required. We are committed to providing optimal patient satisfaction and will consider personal food preferences where possible, as long as the request is within the guidelines of the treating physician. The menus are also periodically reviewed based on data collected from daily audits undertaken by our Dietary Services Department and annual patient surveys to assess patient satisfaction with each meal.

Over the past years the Dietary Services Department has also made significant adjustments to menu options to improve variety and ensure healthier content in the regular menu choices provide including

Serving whole grain products – brown rice, whole wheat pasta etc.

4-5 servings of fresh fruits and vegetables

Using low sodium seasoning and fresh herbs to enhance flavor

Reduce fat – all meats are prepared via baking, grilling, steaming or roasting without added fat

The Authority values the feedback of our patients and families and continuously evaluates all services, including feedback from our patients and the views of our Patient & Family Advisory Committee, which includes broad representation from the Cayman community, to make adjustments as required further enhancing our commitment to an exceptional experience for all our patients.

Send questions to auntie@caymannewsservice.com

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