DCI retreat focuses on team building

| 05/06/2019 | 0 Comments
CNS Local Life
DCI Director Ryan Rajkumarsingh and facilitator Joy Baldridge at the retreat

(CNS Local Life): The Department of Commerce and Investment (DCI) hosted a team-building retreat for staff on Wednesday, 29 May, with author of The Joy in Business and TEDx speaker Joy Baldridge facilitating the training. Among the topics explored were innovative time-management techniques and effective communication systems.

The day was themed “Staying on Top,” with a press release explaining that “DCI seeks to maintain its reputation for providing exceptional customer service”.

Baldridge described the department as “beyond belief”, adding, “talk about exceeding expectations, going the extra yard and above and beyond. DCI does it all”, stated the release.

During the team-building session, DCI staff learned the “four essential Cs” of effective collaboration: commitment, cooperation, communication and contribution. They learned keys to handling interpersonal conflict and the warning signs that could demotivate a team.

In the customer service-focused portion of the retreat, staff looked at setting the foundations of outstanding customer service, rapport building, discovering opportunities to exceed expectations and active listening.

Baldridge explained the aim of the training programme was to “make the best even better and we accomplished that”, adding “DCI is the very best at what they do and they work so well together as a team that they are extremely impressive. Of course, all teams have their moments, but they have fewer of them and work through them faster to achieve the ultimate goal of providing the best possible world-class customer service.”

The afternoon session focused on advanced time and priority management, before teams went head-to-head in a scavenger hunt.

DCI Director Ryan Rajkumarsingh said of the retreat, “[A]t DCI, we are conscious never to rest on our laurels. We know we must work hard to ensure we maintain – and surpass – the high standards we have set for ourselves when it comes to customer service. I was proud to see how well our team worked together during the retreat and I am confident the skills they have learned will transfer over to make their dealings with our customers even better.”

The retreat took place at Cannon Place.

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Category: Civil Service, Local News

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