Tag: Customer service
Government workers get high marks for customer service
(CNS Local Life): Deputy Governor Franz Manderson, in addressing the recent annual conference of the Cayman Islands Society for Human Resources Professionals Association (CISHRP), pointed to improved grades for customer service for government workers dealing with the public. At the “Connecting the Dots” conference held Friday, 31 May, Manderson, who heads the civil service, said […]
CIAA enhances customer service at airport
(CNS Local Life): The Cayman Islands Airports Authority (CIAA), as part of plans to improve customer service, has launched a programme placing “ambassadors” around Owen Roberts International Airport (ORIA) to welcome people, provide information, and assist arriving and departing passengers, especially those with special needs and families with young children.
How to thank CUC for customer service?
I just had what I consider a remarkable experience! I was using the CUC website to ‘Add an Account’ over the weekend and had difficulties with entering the correct information in a couple of cells. I kept getting an error message no matter what I entered. I left an email message – ‘Please Help!’ I […]
RCIPS focuses on customer service
(CNS Local Life): The Royal Cayman Islands Police Service is partnering with the Portfolio of the Civil Service to provide learning and development opportunities to its officers and civilian staff in customer service, leadership and management. This initiative reflects police “commitment to the wider civil service vision of becoming world class, and to the mission […]
WORC staff trained in customer care
(CNS Local Life): Staff of the newly formed Workforce Opportunities Residency Cayman (WORC) Department received customer care training in January as part of the department’s effort to establish a customer-centric culture. “Early in the conceptual stages of WORC, we surveyed staff, seeking their vision of what the new WORC culture should look like,” said WORC […]
Telephone company lacking customer service
I have an issue with a local telephone company whereby I made about 30 requests to transfer an account from myself to another customer. After four months they finally agreed to resolve the issue, but for the next nine months they continued the billing. Now they are billing me for $1,000+ for charges incurred while […]
