How to thank CUC for customer service?

| 30/04/2019 | 4 Comments
Ask Auntie, CNS Local Life, Caymanian status

I just had what I consider a remarkable experience! I was using the CUC website to ‘Add an Account’ over the weekend and had difficulties with entering the correct information in a couple of cells. I kept getting an error message no matter what I entered. I left an email message – ‘Please Help!’

I got a call just now. The woman insisted on walking me through the process; she would not get off the phone until I got that second account registered online. I was impressed with how professional she was. She really wanted to make certain that I was satisfied! Where can I file this compliment?


Auntie’s answer: You certainly have started my week off well. As much as I look forward to helping readers with their various issues and problems, being used as a conduit for good news does make me feel good.

It also made me realise that while most companies dealing with or serving the public provide a way to register complaints, I cannot recall any of the websites offering a button to click to say something nice. I suppose that is a sad commentary on present-day society. As you noted, you considered it remarkable to receive such good service.

But either way, I am happy to report that to offer a compliment to CUC, you can email Gueva Richards, supervisor customer service, at grichards@cuc.ky and Nichelle Scott, manager customer service, at nscott@cuc.ky.

I am sure the helpful staff member will be very grateful.

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Category: Ask Auntie, Misc Questions

Comments (4)

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  1. Anonymous says:

    Pay your bill on time and keep it moving!

  2. Anonymous says:

    She must have spoke to Briony Gallogos – she the best!

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  3. Anonymous says:

    Well, sorry to rain on your parade, but this is how it is supposed to be. No special thank you required for people doing their job. A grocery store clerk helping you find a product, delicious bread someone baked, a nurse/doctor with excellent bedside manners, a bank employee returning your call, they’re all doing their work.

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    • Anonymous says:

      the compliments are usually due to the low expectations we have of customer service here, so when we receive anything that resembles good service we are in comokete shock!

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