Tag: OfReg
OfReg’s operational changes in response to COVID-19
In an effort to protect the health, safety and well-being of our customers and staff from the COVID-19 Pandemic, the Utility Regulation and Competition Office (OfReg) has activated its business continuity plan to continue to provide services to our stakeholders.
Mobile users to access gov.ky resources for free
The Utility Regulation and Competition Office (OfReg) has arranged with the mobile service providers to enable users to access gov.ky resources for free in an effort to protect the health, safety and well-being of our customers and staff from the COVID-19 Pandemic.
Where are the cell towers in Cayman located?
In the US, everyone can easily find the location of every cell tower and antenna that is in proximity to one’s residence, work, etc (see here). This is mandated by the FCC (Federal Communications Commission). Does Cayman have such a requirement and a map? If so, where to find it and how often is it […]
Cell-phone service disrupted at KAABOO
Any idea what the issue was with Flow at KAABOO over the weekend? I couldn’t call, text or email with my service. Everyone I know with Flow had the same issue. We ended up leaving early as we were unable to contact our sitter and my wife was concerned. I presume there were no shenanigans […]
Expired licence for utility company
Is there an update on the new or renewed licence for Cayman Brac Power & Light? According to OfReg’s website, CP&L’s licence expired on 16 December 2018. Auntie’s answer: The question came up in the comments 16 January under this article: OfReg gives nod to CUC plan to ease off fossil fuels. The reader is […]
OfReg’s oversight of water companies
(Auntie): On Monday I answered a question from a reader who had received an eye-popping bill from Cayman Water (see Consumer hit with US$25K water bill), and said that I had contacted the Utility Regulation and Competition Office (OfReg) for its input and would let readers know when I heard from them. Given the public interest […]
Consumer hit with US$25K water bill
I just received a whopping US$25,000 water bill from Cayman Water due to a water pipe break on the outside of my home. I contacted Cayman Water to ask why they did not bother to contact me when they saw my bill increase from the normal $80 average that I pay per month and why couldn’t […]
Do gas station pumps measure fuel equally?
Every gas station in the US I’ve ever been to has a tamper-proof seal from a regulatory body sealing the measurement mechanism for a fuel pump and noting the date it was last inspected. However, I have never seen an equivalent here in the Cayman Islands. How can customers be certain that the volume of […]
No TV access to World Cup
I know that Logic has the exclusive rights to broadcast the World Cup, but what happens to those of us who aren’t subscribers? I also suspect there are many people like me in Cayman whose TV can’t accommodate an antenna for picking up free-to-air channels and even those will not carry all of the matches. […]
The legality of transporting fuels
On OfReg’s website it states any vehicle transporting dangerous goods needs to have a permit. Does this mean every vehicle needs a permit as they carry gas or diesel in the fuel tanks? It also seems to apply to propane tanks for BBQs as well. Would this also be the case? It states for any amount […]
Telephone company lacking customer service
I have an issue with a local telephone company whereby I made about 30 requests to transfer an account from myself to another customer. After four months they finally agreed to resolve the issue, but for the next nine months they continued the billing. Now they are billing me for $1,000+ for charges incurred while […]
What entity has oversight of the OfReg?
Do you know if this new OfReg is answerable to the Ministry of Planning or is it independent like the Office of the Auditor General?” Auntie’s answer: For those readers who aren’t aware, the Utility Regulation and Competition Office, known as OfReg, is responsible for oversight of Cayman’s telecommunications, electricity and fuel sectors, and eventually […]
