Tag: OfReg

OfReg’s oversight of water companies

OfReg’s oversight of water companies

| 20/09/2018 | 17 Comments
(Auntie): On Monday I answered a question from a reader who had received an eye-popping bill from Cayman Water (see Consumer hit with US$25K water bill), and said that I had contacted the Utility Regulation and Competition Office (OfReg) for its input and would let readers know when I heard from th [...]

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Consumer hit with US$25K water bill

Consumer hit with US$25K water bill

| 17/09/2018 | 81 Comments
I just received a whopping US$25,000 water bill from Cayman Water due to a water pipe break on the outside of my home. I contacted Cayman Water to ask why they did not bother to contact me when they saw my bill increase from the normal $80 average that I pay per month and why couldn’t […] [...]

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Do gas station pumps measure fuel equally?

Do gas station pumps measure fuel equally?

| 23/08/2018 | 5 Comments
Every gas station in the US I’ve ever been to has a tamper-proof seal from a regulatory body sealing the measurement mechanism for a fuel pump and noting the date it was last inspected. However, I have never seen an equivalent here in the Cayman Islands. How can customers be certain that the volum [...]

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No TV access to World Cup

No TV access to World Cup

| 14/06/2018 | 33 Comments
I know that Logic has the exclusive rights to broadcast the World Cup, but what happens to those of us who aren’t subscribers? I also suspect there are many people like me in Cayman whose TV can’t accommodate an antenna for picking up free-to-air channels and even those will not carry all of the [...]

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The legality of transporting fuels

The legality of transporting fuels

| 01/06/2018 | 0 Comments
On OfReg’s website it states any vehicle transporting dangerous goods needs to have a permit. Does this mean every vehicle needs a permit as they carry gas or diesel in the fuel tanks? It also seems to apply to propane tanks for BBQs as well. Would this also be the case? It states for any amount [...]

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Telephone company lacking customer service

Telephone company lacking customer service

| 25/10/2017 | 5 Comments
I have an issue with a local telephone company whereby I made about 30 requests to transfer an account from myself to another customer. After four months they finally agreed to resolve the issue, but for the next nine months they continued the billing. Now they are billing me for $1,000+ for charges [...]

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What entity has oversight of the OfReg?

What entity has oversight of the OfReg?

| 10/04/2017 | 1 Comment
Do you know if this new OfReg is answerable to the Ministry of Planning or is it independent like the Office of the Auditor General?” Auntie’s answer: For those readers who aren’t aware, the Utility Regulation and Competition Office, known as OfReg, is responsible for oversight of Cayman [...]

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