Ask Auntie, Cayman Islands Water AuthorityIn the almost two years since this column began, I have answered hundreds of questions from readers and attempted to find the answers to more. Along the way, I have encountered very helpful and responsive people both in the public and private sector.

I have also found myself spending months and even as long as a year trying to squeeze an answer from a relevant person.

But then sometimes, the stars align and I hit the jackpot. And in those instances, I feel compelled to thank publicly those diligent people who not only answer the question asked, but also do it quickly and even do more than asked.

In that spirit, I am recognising Water Authority-Cayman. In yesterday’s column (see Worried about pollution from mobile car washers), I approached three different entities to get the answer. While all three were very helpful, the representative from the Water Authority proved particularly prompt, but that is not why I am singling the person out.

The representative (they asked not to use their name in the aforementioned column) noted that because of the Auntie question, they would be producing a best management practice brochure specifically addressing the problem of pollution from mobile car washers.

I asked when that brochure might be finished and admit that I was expecting an answer along the lines of weeks or months. But instead I was assured it would be ready sometime this week, though they couldn’t say exactly when. So, imagine my surprise when I received an email early Monday afternoon informing me the brochure was finished and already available on the Water Authority website (here is the link).

Now I’m going to ask naysayers to put aside any initial cynical reactions about whether the options listed in the original column, or the just-released brochure, will solve the problem. At this point, I would like to focus on the Water Authority recognising the need for more information and getting it out there as quickly as possible.

For that I give them an Ask Auntie Award and want to advise the helpful representative (you know who you are) that a prized Auntie mug will be making its way to you.