How do I complain about a pension plan?

| 23/05/2019 | 5 Comments
Ask Auntie, CNS Local Life, Caymanian status

I worked in Grand Cayman for 18 months, and contributed to the XXXX pension fund. I waited the requisite amount of time, and then submitted scans of my documents prior to mailing them to verify that they were the ones required. It has been over four months, and no one has responded to my request.

The money in the pension, while not a large amount, is not insignificant, and it was part of my reimbursement for working on the island. Is there anyone who oversees these matters who I can move my question forward to? It’s difficult when you’ve returned to your home country and can only reach out via phone calls and emails that aren’t answered.

Auntie’s answer: I agree that trying to deal with this while not in Cayman is far from ideal. And no one likes to think they are being ignored. The way forward is to go directly to the Department of Labour and Pensions, which can investigate these matters.

Anyone with a complaint about a pension provider should email the department at When writing in, include your full name, date of birth and the name of the pension plan, a DLP official said, adding, “We need this information so we can contact the correct pension plan in order to address and resolve the specific member’s issue.”

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Category: Ask Auntie, Pension Questions

Comments (5)

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  1. Anonymous says:

    I’ve been contributing to my pension fund for a few years now and have only seen losses.

  2. Anonymous says:

    The money in your pension is not “part of [your] reimbursement for working on the island”. It’s money that is being put away and invested (preferably with positive returns over the long-term) for you so that when you retire you can support yourself.

    • Anonymous says:

      regardless of what pension money are, “t has been over four months, and no one has responded to my request.” THAT IS THE REAL reason for the question. Aren’t pension records available online?

    • Anonymous says:

      Actually, no, it’s the employee’s money (required to be invested) matched by the employer. No one is supporting themselves on 18 months of earnings in their old age. It is part of the incentive package.

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We have created a new system to help us address questions we receive from the public for the press briefings. We are getting hundreds every day and it’s impossible to read and deal with them while the PB is in process as there are a lot of moving parts to being able to do the Zoom meeting, take notes and respond to their info in real time.

So we are asking people to send their questions each day BEFORE NOON to:

This will give us a chance to read, sort and consolidate the questions so that we get to the issues that people are most concerned about.

Thanks for your help. In the meantime the ones you have sent will be sorted and collated.