Ask Auntie, CNS Local Life, Caymanian statusWho is in charge of the school buses? The way many of them are driven is appalling! One turned so sharply into my street that there was barely an inch between the bus and the front right corner of my car …and as for stopping IN roundabouts or speeding! Children are probably learning from these drivers too. How can we complain about specific incidents? Are these complaints ever taken seriously? Are there measures afoot to improve performance?


Auntie’s answer: The office you are looking for is the Department of Education Services (DES), specifically the Business Services Unit under that department. Mark Ray, the head of that unit, explained that most of school bus transportation services is outsourced, with some schools using government-trained drivers. However, the DES manages all school bus transportation services.

Complaints about bus drivers can be sent to this department (see contact information below), and, importantly for your questions, Mr Ray said, “We take the complaints very seriously and they are communicated to the specific bus contractor, or, if they are general matters, communicated to all.  We are constantly in contact with bus contractors and partner with them on training and opportunities for bus staff.”

To report a specific incident, call (244-1839) or email Mark Ray, or call (244-1840) or email Jenny Rivers

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