Tourism staffer earns employee honours
Franz Manderson (left) presents Employee of the Month certificate to Wesrol Nyack
(CNS Local Life): Wesrol Nyack, of the Department of Tourism, has been named Cayman Islands Employee of the Month for October, with Deputy Governor Franz Manderson recognising the achievement in a ceremony held Tuesday, 11 December. Nyack, a technical support analyst, received the honour for delivering an “outstanding customer experience”.
He earned the nod “for going beyond the call of duty, and his willingness to support colleagues at a moment notice”, said a press release from the Portfolio of the Civil Service.
In presenting Nyack with his Employee of the Month pin, Manderson said, “You are known for your outstanding work ethic, problem-solving skills, great personality and your dedication to assist the department to achieve its goals.
“Your dedication contributes not only by making it a world class department but also by making a difference in the lives of those we serve.”
The deputy governor recalled one such example, noting Nyack’s willingness to react quickly to assist a colleague who was preparing for a Skype business call when she experienced connectivity issues. Nyack quickly diagnosed the issue and resolved it in a timely manner, enabling his customer/colleague to complete her call, Manderson said.
“You focus on providing the best service possible, enabling clients to feel that their needs are a priority and are resolved to their satisfaction,” he added.
Ministry of Tourism Chief Officer Stran Bodden praised Nyack for his flexibility. “The Cayman Islands Department of Tourism operates internationally with offices in Canada, the United Kingdom and the United States. This means that we have employees in multiple geographic locations and time zones. It’s imperative that communications systems remain open,” he said.
“We are grateful that you make yourself available day and night, on weekends and public holidays to help your clients.”
Nyack’s direct supervisor, Information Systems Manager Todd Twinn, who nominated him for the award explained how his efforts affect the workflow. “When I wake at 6:00 am, we have multiple emails from our London office, most of which have already been addressed by Wes,” Twinn said.
“If we have any technical issues, Wes is always willing to stay in the office beyond normal working hours, come in after-hours or on weekends, sacrificing his personal time to make sure that issues are resolved within a reasonable time and with the least inconvenience to our customers.”
Category: Civil Service
